Privacy Policy

Overview

EnterLedger("we", "our", or "us") respects your privacy. This policy explains what information we collect when you visit our website, request a trial, create an account, or use the EnterLedger platform, how we use that information, and the choices available to you.

This policy applies to visitors, trial users, customers, and authorised users of our services. It is intended to provide clear, practical information for UK businesses and accounting firms using EnterLedger.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and account details — such as name, email address, phone number, company name, job role, and billing contact information.
• Business and usage information — such as organisation settings, feature usage, support requests, and activity within the platform.
• Financial and operational data you submit — such as transactions, invoices, documents, and records processed through the platform on behalf of your organisation.
• Technical and security data — such as IP address, browser type, device information, log files, and authentication events.
• Communications — such as emails, form submissions, and messages sent to our sales or support teams.

How we use information

We use personal and business information to:

• Provide, operate, and maintain the EnterLedger platform and website.
• Respond to enquiries, onboarding requests, and support cases.
• Manage accounts, subscriptions, trials, and billing where applicable.
• Improve product performance, reliability, and user experience.
• Protect the security and integrity of our services.
• Meet legal, regulatory, and contractual obligations.
• Send service-related communications and, where permitted, product updates.

Legal basis and legitimate business use

Where UK data protection law applies, we process personal data on appropriate legal bases, which may include performing a contract, pursuing legitimate business interests (such as operating and improving our services), complying with legal obligations, and, where required, obtaining your consent.

We aim to collect only information that is relevant and proportionate to the services we provide.

Cookies and analytics

Our website may use cookies and similar technologies to support core functionality, remember preferences, and understand how visitors use our pages. This may include basic analytics to help us improve content and performance.

Essential cookies are required for security features such as form protection. Analytics cookies (including Google Analytics) are only set after you choose to accept analytics via the cookie banner. You can change or withdraw that choice at any time using Cookie preferences in the website footer, or manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

How we share information

We do not sell personal information. We may share information with:

• Service providers — such as hosting, email, analytics, payment, and customer support tools that help us deliver the platform.
• Professional advisers — such as legal, accounting, or insurance advisers where reasonably required.
• Authorities — where required by law, regulation, court order, or to protect rights, safety, and security.
• Business transfers — in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.

Where third parties process data on our behalf, we require them to handle information securely and only for authorised purposes.

Data retention

We retain personal and business information for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, and meet legal or regulatory requirements. Retention periods may vary depending on the type of data and how it is used.

When information is no longer required, we take reasonable steps to delete or anonymise it.

Security

We implement appropriate technical and organisational measures designed to protect information against unauthorised access, loss, misuse, or alteration. No online service can guarantee absolute security, but we work to maintain a secure environment for our customers and users.

Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to request portability where applicable. You may also have the right to lodge a complaint with a supervisory authority.

To exercise your rights or ask questions about your information, contact us using the details below. We may need to verify your identity before responding.

International transfers

EnterLedger is UK-focused. Where personal data is transferred outside the United Kingdom or European Economic Area, we take steps intended to ensure appropriate safeguards are in place, such as contractual protections with service providers.

Contact

For privacy questions or requests relating to your information, email privacy@enterledger.com.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

This page provides general information about our privacy practices. It is not legal advice and should be reviewed by qualified advisers before being relied upon for compliance purposes.